Shipping & Delivery

At ThangamPay, operated by Ayyappar Solutions Private Limited, we ensure that the physical redemption of your digital assets is a secure and world-class experience. Physical delivery can be requested once you have accumulated the minimum required balance in your vault.

1. Delivery Eligibility

You can request physical delivery of 24K Gold or Pure Silver coins/bars directly through your dashboard. Delivery is currently available to verified residential and office addresses across major pin codes in India.

2. Processing & Dispatch Time

• Order Processing: Once a delivery request is placed, it takes **2 to 3 working days** to mint and package your specific bullion.
• Dispatch: Orders are dispatched from our secure facility only after a final purity audit.
• Transit: Depending on your location, it takes an additional **5 to 7 working days** for the product to reach your doorstep.

3. Secured Logistics Partners

To ensure the highest level of safety for high-value precious metals, we only partner with specialized secured logistics providers such as Sequel Logistics, BVC Logistics, or premium services of BlueDart.

4. Shipping & Minting Charges

While storage in our vaults is free, physical delivery incurs the following costs:

• Minting Charges: Costs associated with converting raw bullion into finished coins or bars.
• Delivery Fee: Based on the weight of the shipment and the destination pin code.
• Insurance Fee: A nominal charge to ensure the shipment is 100% insured against loss or theft during transit.

5. Tamper-Evident Packaging

All ThangamPay physical assets are shipped in **tamper-evident, vacuum-sealed packaging**. If you find that the outer seal or the package is broken, torn, or tampered with at the time of delivery, please do not accept the package and notify us immediately.

6. Security & Verification

For your security, high-value deliveries will require:

• The physical presence of the account holder or an authorized representative.
• OTP verification or a valid Government ID check by the delivery personnel.

7. Delivery Claims (Unboxing Video)

CRITICAL: It is mandatory for customers to record a continuous, unedited unboxing video starting from the moment they show the intact seal of the package until the product is revealed. This video is required to process any claims regarding damage, missing items, or incorrect products.

8. Non-Serviceable Areas

If your pin code is not covered by our secured logistics partners, we will notify you within 48 hours of your request. In such cases, you may either provide an alternative address or continue holding your assets in our secure vaults.

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